We are sure that HSN® is your best purchase option and that is why we want to answer any questions you may have.
Billie Kathleen Eales
Director of Quality and Food Safety at HSN | Biochemist and Biotechnologist
Quality and Food Safety Manager at HSN, specialising in the development of formulas for food supplements and sports nutrition, GMP and IFS Food quality management, raw material assessment, document control and supervision of production processes.
I lead the food quality, traceability and product safety strategy, coordinating audits, validations, HACCP and regulatory compliance to ensure safe, effective products with the highest quality standards.
A little more about me...
As Director of Quality and Food Safety at HSN, I lead the global quality system strategy and have the privilege of managing a highly trained, multidisciplinary and technical team whose expertise and commitment are essential to maintaining a robust, preventive and excellence-driven system.
I coordinate the document control and supplier and raw material assessment teams, the release and complaints teams, the regulatory department, the production process control teams and the product technical development staff.
I lead the implementation, maintenance and continuous improvement of a quality and food safety management system aligned with GMP and IFS Food standards, ensuring operational excellence, traceability and product integrity at every stage.
I oversee audits, health inspections, process and equipment validations, and the continuous updating of HACCP, hygiene plans and management system programmes, including food defence and anti-fraud plans, as well as risk and non-conformity management.
My approach combines technical leadership, strategic vision and a culture of continuous improvement to ensure safe, effective and regulatory-compliant products.
Professional education
My academic background focuses on biochemistry, biotechnology and food safety, with a specialised technical foundation in raw material assessment, interpretation of industrial processes and implementation of quality control systems.
This training enables me to manage quality systems from a scientific and rigorous perspective, ensuring sound strategic decisions focused on continuous improvement.
- Degree in Biochemistry – University of Granada (UGR).
- Master’s Degree in Biotechnology – University of Granada.
- Master’s Degree in Food Safety – CESIF.
Professional experience
- Quality and Food Safety Manager at the HSN factory – March 2017 / Present.
- Laboratory Analysis Technician in the Department of Parasitology – May 2016 / November 2016.
- Collaboration with the University of Granada in the Department of Organic Chemistry – January 2014 / June 2015.
Featured videos
In this video, I share part of my work within the Quality and Food Safety area at HSN, explaining how we approach product development, raw material control and the processes that ensure the highest quality and food safety.